The whole cycle, handled as a pipeline.
From vendor bill PDF to resident invoice PDF — every step in one workflow, every charge auditable, every cycle reconciled to the dollar. The flagship platform Otto is built around.
Switch Guarantee · We run a parallel cycle against your current software. If the numbers don't tie, you don't pay.
Four steps. One cycle.
Every cycle moves through the same pipeline — from vendor bill ingestion to resident invoice delivery — with guardrails at every stage that catch problems before they become invoice errors.
Upload your bill
Drop a vendor bill PDF. Otto's AI reads every charge, meter, and service address in seconds. No data entry.
Reads & rent roll
Pull submeter reads, sync occupancy from your PMS or rent roll. Otto reconciles the inputs and flags anomalies.
Calculate & review
RUBS, submeter, fixed fee — every allocation method handled. Show-your-math audit trail on every charge.
Approve and ship
Review the totals, approve the cycle, ship in one action. Branded invoices generated and emailed to residents automatically.
Everything the operator does, handled as a pipeline.
End-to-end cycle automation, real-time meter intelligence, and batch workflows that let routine cycles ship in one action. This is what scales a billing company past the limits of legacy software.
- End-to-end cycle automation — bills ingested, validated, allocated, and moved toward approval without operator touch
- Billing cycle workflow — open, review, approve, ship, close. Full Show-Your-Math audit trail on every charge.
- Batch approval workflows — one action per routine cycle after reviewing the summary dashboard
- Branded resident invoice PDFs — Otto-only utility statement or consolidated billing rolled in
- Live meter map per property — every master, common-area, and submeter in one visual
- Real-time meter health rules — stale reads, reverse reads, AMI freshness windows
- Consumption anomaly alerts — usage spikes, zero usage on occupied, >3× rolling average
- Problems surfaced before they corrupt a cycle, not after invoices ship
- Vendor bill OCR — line-item extraction, automated validation. Accuracy improves with every bill processed.
- Handles multi-page omnibus bills (18-page JEA, complex City of Houston, Illinois American, KAW)
- Vendor-bill period mismatches caught before they affect the cycle
- RUBS (sqft, occupant, combo, equal share), submetered (BTR + BTB), fixed fee, hybrid per-property
- Recovery cap enforcement · CAD (common-area deduction) percentage or structural
- Sewer-follows-water — no separate discharge reads needed
- Day-based proration · final-read proration on move-out
- Read on move-out, ship same day — no waiting for the next cycle
- Faster security-deposit returns · cleaner owner P&L close
- Generates final invoice with prorated charges, sent to forwarding address on file
- The capability legacy software lacks — a real differentiator at lease-up scale
- 12-report library — Pre-Billing, Cycle Close, Meter Health, Vacancy Loss, Recovery Trend, Consumption Anomalies, and more
- XLSX, PDF, CSV export on every report. Global search across the portfolio.
- State-by-state compliance guardrails honored in allocation logic. See compliance →
- Configurable disclosure language per property and per state
Meet Iris.
Otto runs the platform. Iris runs the work. She's Otto's AI colleague — a billing analyst who reads the meters, watches the rates, fetches the bills, and speaks up when something doesn't reconcile. She remembers every cycle and never confuses two properties.
On the operator side, Iris is ambient — she shows up inside the surfaces she's affecting, never as a chatbot dock. She announces; she does not alert. You stay in control: Iris proposes, you approve. Every action she takes preserves intent, evidence, and proposal in human-readable form, so "why did you flag this?" always has a real answer.
Trust grows over time. v1 Iris asks permission for everything; v2 Iris auto-handles the cycles you've trained her on; v3 Iris runs the routine work and you only see exceptions. The protocol doesn't change — only the gate moves.
The operational layer, built next.
Two capabilities currently in development, included in Otto Billing at no additional per-unit cost when they ship. These are the workflows that turn a billing platform into the system of record for the whole operation.
Otto Invoice Processing
Unified vendor bill dashboard, payment status tracking, bulk ACH workflows, billing cadence alerting, P&L reconciliation. Every vendor bill in one view, with payment running through Otto.
Learn more In developmentOtto VUCR
Vacant Unit Cost Recovery — automatic vacant unit detection, untransferred service alerts, automated recovery charges, admin fee configuration, owner-facing recovery reporting.
Learn moreResidents land on your portal, not Otto's by default.
Every Otto Billing customer can route residents to their existing portal. Otto's resident invoice email and bill PDF link to the URL you specify — your AppFolio portal, your Yardi RentCafé, your custom property site. The handoff is built into Otto Billing, no add-on required. When you're ready for an Otto-branded resident experience, the Otto Resident bundle adds it.
Add a resident-facing layer. Or hand the whole thing off.
When you're ready for more — a branded portal, AI Tier 1 support, and direct-to-bank payments — the Otto Resident bundle is the next step. When you'd rather hand the whole operation off, Otto Billing Services runs it for you.
Otto Resident
One $0.20/unit add-on adds three things: branded resident portal, Iris handling tier 1 resident services, and Otto Pay for direct-to-bank payments. Available on Pro and Enterprise.
+$0.20 / unit / month — Portal · Iris · Otto Pay
See Otto ResidentOtto Billing Services
Otto's own billing team runs your full cycle on the Otto platform — vendor bill to resident invoice, support, reconciliation. All add-ons included. Custom pricing per portfolio.
Custom — agreement required, all add-ons included
See Otto Billing ServicesSee Otto Billing on your actual cycle.
30-minute demo, zero pressure. Bring one of your real vendor bills — we'll OCR it live. Then we'll talk about what a parallel cycle against your current software would look like.
You'll talk directly to the founder who built Otto. Not a BDR, not a sales engineer.