Recover the costs that walk out the door.
Vacant Unit Cost Recovery — the dollars utility billers leave on the table because nobody has time to track which units don't have service in a resident's name. Otto VUCR detects untransferred service automatically and routes recovery charges to the next cycle.
No rate change. VUCR ships into Otto Billing at the same per-unit rate.
Untransferred service is a $30/unit/year leak.
Every time a resident moves in but never opens utility service in their name, the property owner pays a vendor bill that should have been recovered from the resident. Most billing companies don't have a workflow to catch it — so it walks out the door, every cycle, every property.
Otto VUCR finds those units automatically, generates the recovery charge, and routes it to the next cycle. For a 1,000-unit portfolio at typical FL/TX rates, that's roughly $30,000+ recovered per year.
Detect. Verify. Recover.
Four-step automation built into the cycle — runs every cycle, surfaces the work, and the operator approves. No new tool, no new login, no manual reconciliation against the rent roll.
Detect vacancy
Otto cross-references rent roll, vendor bill account-holder names, and consumption to identify units where service hasn't been transferred to a resident.
Verify the cause
Genuinely vacant? Untransferred move-in? Vendor-side delay? VUCR categorizes the cause so the recovery (or non-recovery) is correct.
Generate recovery
For untransferred units, Otto calculates the recoverable cost — vendor expense plus configurable admin fee — and routes it to the next cycle.
Operator approves
Review queue with full context — move-in date, transfer-deadline, lease language. Approve in one action, recover on the cycle.
A workflow built for FL and TX submetered portfolios, then everywhere.
VUCR is most valuable in submetered and BTR portfolios where transfer responsibility falls on the resident. Otto's first launch markets — Florida and Texas — have the highest density of these portfolios and the strongest legal frameworks for recovery. Other states follow as compliance configurations land.
- Cross-references rent roll, vendor account-holder names, and submeter consumption every cycle
- Identifies units where service hasn't transferred to a resident's name
- Distinguishes vacant from untransferred — they recover differently
- Dedicated review queue — every flagged unit, with move-in date, lease data, and consumption evidence
- Days-since-move-in counter on every flagged unit
- Property manager notifications when a transfer deadline passes
- VUCR charges generate on the next cycle, routed by cause and lease terms
- Per-property admin fee configuration on top of recoverable vendor cost
- Lease-language compliance check before charge is generated
- Per-property recovery report — flagged units, recovered dollars, admin fees
- Portfolio-level VUCR dashboard for billing companies — recovery as a service tier
- Year-end reconciliation showing total cost recovered for owner reviews
Stop leaving recovery on the table.
30-minute conversation. Tell us about your portfolio — we'll size the typical VUCR opportunity for properties like yours and walk through the workflow.
Founder Partners get first access — and first input on what ships in v1.