Everything residents touch.
One $0.20/unit add-on adds three things on top of Otto Billing: the branded resident portal, Iris handling tier 1 resident services, and Otto Pay for direct-to-bank payments. The single biggest operational cost in scaling a billing company is resident support — Otto Resident turns it from a headcount problem into a software problem.
Optional add-on for Pro + Enterprise · Included in Otto Billing Services
Resident questions are the cost ceiling.
For every 1,000 units billed, expect 30–80 inbound resident questions per cycle. Most are about the same five things — usage, allocation method, amount due, autopay status, payment options. Answering them with people doesn't scale; routing them to a system that already knows the math does.
"If I could automate resident questions, I could double my unit count without adding a single person to the team."
— Billing operator, 14,000 units, FL
Three things, one $0.20/unit add-on.
Otto Resident is a bundle, not a single product. The branded portal residents log into, Iris answering their billing questions automatically, and Otto Pay moving money direct to your bank — all turn on together when you enable the add-on.
- Per-property URL at
resident.ottomated.io/yourproperty - Bill view, account history, meter readings — self-serve, mobile-first
- "What Changed" period comparison — surfaces the answer before they ask
- Free white-label toggle — replace Otto wordmark with your property logo
- Branded invoice email + SMS notifications, per-property cadence
- Structured dispute submission with evidence upload — auditable resolution path
- Anticipatory + responsive — explains the bill inline, then chats when residents have follow-ups
- Grounded in the resident's actual lease, allocation method, consumption history, and current charges
- Handles billing questions only — usage, allocation, amount due, autopay, payment options
- Non-billing auto-escalates to your designated support line with full resident context
- Channels: portal chat · SMS · phone (voice) · inline bill annotations
- Direct to your bank via Stripe Connect — Otto never holds the money
- Methods: ACH · credit · debit (live) · cash at retail (coming soon)
- Free to add — residents pay processor fees at checkout, no Otto markup
- Autopay · plans · failed-payment recovery — on roadmap
- See full Otto Pay detail →
Meet Iris.
Iris is the AI colleague handling tier 1 resident services for Otto. She's anticipatory — explaining the bill inline before residents ask — and responsive — answering questions in the portal, by SMS, or by phone when they do.
Iris stays in her lane. She handles billing questions only — usage, allocation, charges, autopay, payment options. Anything outside billing — lease changes, maintenance, anything else — she escalates to your designated support line with the full resident context attached. Tier 1 resident services, fully automated.
Receive, ask, pay — never leave the portal.
With Otto Resident enabled, every resident touchpoint runs in one continuous experience. The bill arrives, Iris answers any question about it, and Otto Pay moves the money — to your bank — without the resident ever bouncing to a different system.
One bundle. One resident loop.
Otto Resident, Iris, and Otto Pay aren't three products you buy — they're one bundle that turns on together. Residents see a single experience; you see a single line item.
See Otto Pay detailBuilt-in portal handoff for every Otto Billing customer.
Even without the Otto Resident bundle, every Otto Billing customer can route residents to their existing portal. Otto's invoice email and bill PDF link directly to the URL you specify — your AppFolio portal, your Yardi RentCafé, your custom property site, anything. The handoff is built-in, no add-on needed.
Stop answering the same five questions every cycle.
30-minute demo. We'll walk through what your resident touchpoints would look like with the portal, notifications, and Iris turned on — and what your support inbox would stop looking like.
Otto Resident is an add-on to Otto Billing. Add it whenever you're ready.