We run it for you.
Otto Billing Services is the plan where Otto's own team handles your full utility billing cycle on the Otto platform — vendor bill ingestion to resident invoice, support, reconciliation, monthly close. You approve, we ship. For property managers who'd rather hand it off than learn another tool.
Custom pricing per portfolio. All Otto add-ons included. Agreement required.
A billing partner, not just a software bill.
- Otto's billing analysts pull your vendor bills, validate them, and build the cycle
- You see a clean monthly summary; you approve; we ship the resident invoices
- Otto Resident bundle included — branded portal, Iris, Otto Pay, all on for your residents
- Tier 1 support handled by our team — billing questions don't land on your desk
- Compliance, reporting, owner remittance — handled monthly
Run it yourself, or hand it off.
Otto Billing as a self-serve platform is the right choice for PMs and billing companies who want to own the operation. Otto Billing Services is the right choice when you want the platform's accuracy without learning to operate it. Same engine — different operating model.
Self-serve Otto Billing
Your team runs the cycle. Otto provides the platform — pipeline, allocation engine, meter map, compliance, reports. You learn the workflow, you approve, you ship.
- $0.75/unit (Pro) or $0.50/unit (Enterprise Founder)
- Otto Resident bundle optional at +$0.20/unit
- Best fit: PMs and billing companies who want operational control
Otto Billing Services
Otto's team runs the cycle on the Otto platform for you. You approve a monthly summary; we handle the operational work. All add-ons included.
- Custom pricing — agreement-driven, not per-unit catalog
- All add-ons included — portal, Iris, Otto Pay
- Best fit: PMs without an in-house billing team, or those exiting a legacy provider
The full cycle, end to end.
Otto Billing Services takes the operational work off your team. Here's what's inside the managed engagement — every module of Otto Billing, plus our team running it.
Bill ingestion
We collect vendor utility bills from every property — direct from the utility, from your AP inbox, or from your existing process — and ingest them into the cycle.
- Vendor account setup at every utility
- Monthly bill collection and OCR
- Validation against expected cadence
Cycle operation
We run the calculation, allocation, and reconciliation work. Your team reviews and approves a clean monthly summary; we handle the underlying work.
- Allocation method per property (RUBS, BTR, BTB, fixed)
- Read collection and verification
- Anomaly resolution before invoices ship
Resident support
Iris answers billing questions automatically. Anything Iris can't resolve — escalations, hardships, edge cases — our team handles, not yours.
- Iris (AI Tier 1) on portal, SMS, voice, email
- Otto team handles escalations and disputes
- Non-billing questions routed to your support line
Reporting + P&L
Monthly close, owner-facing reports, recovery analytics, and reconciled P&L delivered on a fixed cadence — your owners see the numbers without you assembling them.
- Monthly cycle close report
- Recovery rate and vacancy loss tracking
- Owner remittance and statement delivery
Compliance guardrails
State allocation rules, disclosure language, recovery caps, dispute timeframes — Otto's compliance engine enforces them; our team monitors regulatory updates per state.
- State-by-state regulatory enforcement
- Disclosure language per property and state
- Audit trail on every allocation
Payments + collections
Otto Pay live for residents from day one. Funds settle direct to your bank — Otto never holds the money. Our team manages failed-payment recovery and reconciliation.
- ACH, credit, debit, autopay (when shipped)
- Direct settlement via your Stripe Connect account
- Recovery workflow on returns and declines
Custom pricing, per portfolio.
Every Otto Billing Services agreement is sized to the portfolio: unit count, complexity, vendor mix, market profile, expected resident volume. We size the engagement up front so there are no surprises mid-year. Agreement-driven; not a per-unit catalog price.
Hand it off. We've got it.
30-minute scoping call. Tell us about your portfolio — units, properties, current process. We'll come back with a proposal that says exactly what's included and what it costs.
Direct line to the founder. Real proposals, not generic enterprise quotes.